Before a virtual care session

Ensure the setting protects patient privacy:

Strategies for video visits

•Avoid selecting a room with windows or ensure there are window coverings available to provide privacy

•Have a backup plan for the patient’s care if there is a technical failure or if the patient's situation becomes unstable during the video visit

•If possible, select a room that is soundproof (or can be soundproof) to prevent unauthorized individuals from hearing the video session

•Consider using a white-noise maker (such as fan or noise machine) outside of your door.

•Place a sign on the door to indicate that a video visit is in progress to prevent unauthorized individuals from opening the door

•Place the computer display in such a way that the patient video cannot be seen even if the door is inadvertently opened

•When selecting a room, consider locating it in an area that is away from high traffic to minimize the potential of a confidentiality breach

 

Adapted from Ontario Health Quality (2020)

 

 

Quick Tips

Quick Tips for Virtual Visits

During the virtual care session

 

Following the virtual care session

Following the virtual care session

 

 

Other Privacy Reminders

 

Ontario Health Quality (2020)